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RUBY STORE POLICY

CUSTOMER CARE

Welcome to our store We are committed to providing you with high-quality vaping products and exceptional customer service. This policy outlines the terms and conditions governing your use of our website and the purchase of products from our online store. By accessing our website and making a purchase, you agree to comply with and be bound by the following policy:

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  1. Age Restriction: 1.1. You must be of legal smoking age in your jurisdiction to purchase and use vaping products. 1.2. By placing an order, you confirm that you meet the legal smoking age requirement.

  2. Product Information: 2.1. We strive to provide accurate and up-to-date product descriptions, including specifications, features, and pricing. 2.2. However, we do not warrant that the product descriptions or other content on our website are error-free, complete, or reliable. 2.3. We reserve the right to modify product information, including prices, at any time without prior notice.

  3. Ordering and Payment: 3.1. Orders can be placed through our website. By placing an order, you make an offer to purchase the selected products. 3.2. We reserve the right to accept or decline your order at our discretion. In the event that we cancel your order, we will provide a full refund. 3.3. Payment for orders must be made through the available payment methods on our website. We do not accept cash on delivery or checks.

  4. Shipping and Delivery: 4.1. We ship products to addresses within the designated delivery area. 4.2. Shipping fees and estimated delivery times are provided during the checkout process. 4.3. The risk of loss or damage to the products passes to you upon delivery. Please inspect the package upon receipt and report any issues to us within [X] days.

  5. Returns and Refunds: 5.1. We accept returns and provide refunds in accordance with our separate Return and Refund Policy, which is available on our website. 5.2. Any refund issued will be credited to the original payment method used for the purchase.

  6. Product Usage and Safety: 6.1. You are responsible for the proper use and storage of the vaping products purchased from our store. 6.2. Please read and follow the manufacturer's instructions and safety guidelines provided with the products. 6.3. We are not liable for any damage, injury, or loss arising from the use of the products purchased from our store.

  7. Prohibited Activities: 7.1. You must not use our website or purchase products for any illegal or unauthorized purpose. 7.2. It is prohibited to resell the products purchased from our store without obtaining prior written consent from us.

  8. Intellectual Property: 8.1. All intellectual property rights related to our website and the content provided on it are owned or licensed by us. 8.2. You may not use, reproduce, distribute, or modify any of the intellectual property without our prior written consent.

  9. Privacy and Data Protection: 9.1. We collect and process personal information in accordance with our Privacy Policy, which is available on our website.

  10. Governing Law and Jurisdiction: 10.1. This policy shall be governed by laws applicable in your jurisdiction (U.K.).

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