Question 1

Why do I have to verify my age?

Accepted Answer

RUBY are responsible for ensuring that we only sell to people who are of legal age. As a result, we have a system in place that requires an ID confirmation to certify we are only shipping our products to those who are eligible to buy them. Those who order from outside the UK may face a small holding delay as legal documents often change from nation to nation so the algorithm may take a little longer to confirm the legality of your document. Be rest assured though, that if you have used a legitimate document to confirm your age and your order has not yet been processed, it’ll be coming through soon!

Question 2

Delivery Enquiries

Accepted Answer

Local UK shipping is a fast and reliable option for those who are acclimated to our vape products. We currently offer a vast range of shipping options that range in price and deliver our products to you directly. Information and options about these shipping options are available. As with anything that travels via a delivery service, it should always be noted that timescales are approximate and subject to availability. During busy periods, and through stints of bad weather, deliveries may take longer than anticipated to arrive. We will always provide tracking numbers for the relevant delivery service used. Although we will assist you in any way we can, we cannot be held responsible for any delays experienced. As a result, we cannot offer guaranteed delivery times and cannot refund postage fees for late deliveries. Further to this, we are unable to control any delays or problems with customs or import officials within the destination countries. To circumvent any potential issues, we ask that you please check your local legislation regarding the import of nicotine-based products before ordering, as we cannot be held responsible for goods that are halted, delayed, or destroyed by customs.

Question 3

What should I do if I have a faulty or fake RUBY Device?

Accepted Answer

We, unfortunately, encounter a lot of correspondence about customers receiving fake or damaged products from their local shop or distributor.

There’s currently a huge illegal market for fake vape products. You may have found that after purchasing a disposable, it may taste slightly off, or may even produce a smell that’s like burning plastic. If you suspect you have a fake device, it’s best to stop using it immediately so you don’t put yourself at risk. A lot of these illicit devices often contain ingredients that can seriously harm you and are not worth cutting financial corners for.

Question 4

Are RUBY Devices Bad For You?

Accepted Answer

Are RUBY Devices bad for your lungs? Are RUBY Devices worse than cigarettes? Are RUBY Devices bad for your teeth?

These are some of the concerns we hear every day about RUBY products. These concerns are founded on anxieties people may have about vaping or may stem from worries about a loved one vaping. Vaping as a practice was invented to help stop people from smoking, which is the number one preventable killer on earth.[1] Official NHS reports state that vaping is 95% less harmful than smoking. [2] RUBY products are by no means worst for you than smoking. They ignite a small amount of e-liquid that you inhale and exhale. This will affect your lungs to some degree as they are not inhaling the same air that you typically breathe i.e., fresh air. This damage is largely negligible compared to the sort of hazardous tar that is inhaled through conventional tobacco. You may experience some coughing, wheezing, minor chest pain or shortness of breath, but if you vape responsibly and don’t overindulge, you’ll barely notice these minor fibrillations. At the same time, the sort of noticeable damage that vaping does to your teeth and gums in comparison to smoking tobacco is largely minor. The nicotine drug found in vape products (and tobacco) will cause your gums to recede over time.

Frequently asked questions

Why do I have to verify my age?

Delivery Enquiries

What should I do if I have a faulty or fake RUBY Device?

Are RUBY Devices Bad For You?

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